Job Description

Job Title: Senior Manager – Banking Backend Operations

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Location: Noida, India

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Shift: US Shift (Night Shift)

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Role Overview

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We are seeking an experienced Senior Manager – Banking Backend Operations to lead and manage large-scale banking operations for US clients. The role requires strong leadership capabilities, operational governance expertise, and the ability to drive efficiency, quality, and client satisfaction across multiple teams and processes.

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The ideal candidate will have extensive experience in banking operations, BPO/outsourcing environments, process optimization, and stakeholder management, with a proven track record of managing multiple teams and delivering operational excellence.

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Key Responsibilities

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Operations & Delivery Management

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- Lead end-to-end delivery of banking backend operations ensuring adherence to SLAs, KPIs, and client expectations.
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- Manage multiple teams and team leaders handling high-volume banking processes.
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- Monitor daily operations, productivity, turnaround times, and accuracy levels.
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- Drive operational efficiency, process stabilization, and continuous improvement initiatives.
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Client & Stakeholder Management

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- Act as the primary operations contact for client stakeholders.
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- Lead governance calls, performance reviews, and operational updates with clients.
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- Ensure strong alignment between client expectations and operational delivery.
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Quality & Risk Management

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- Ensure adherence to banking compliance, regulatory guidelines, and risk frameworks.
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- Drive quality improvement initiatives, root cause analysis, and preventive actions.
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- Maintain strong controls to ensure data confidentiality and process accuracy.
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People Leadership





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- Manage and mentor multiple team leaders and large operations teams.
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- Drive performance management, coaching, and employee development initiatives.
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- Ensure strong engagement and retention within teams working in US shift operations.
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Process Improvement & Transformation

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- Identify automation, digitization, and process optimization opportunities.
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- Implement Lean / Six Sigma / operational improvement methodologies to enhance productivity and quality.
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- Partner with internal teams to drive technology adoption and workflow enhancements.
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Required Qualifications

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- Bachelor's degree in business, Finance, Banking, or related field (MBA preferred).
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- 10–15 years of experience in banking operations or BPO operations supporting US banking clients.
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- Minimum 4–6 years in leadership roles managing multiple teams.
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- Experience handling high-volume backend banking processes such as payments, lockbox, lending operations, document management, reconciliation, or deposit operations.
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Required Skills

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- Strong operations leadership and people management skills.
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- Experience managing large teams and multiple process lines simultaneously.
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- Robust knowledge of banking operations, compliance, and risk controls.
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- Expertise in SLA management, productivity improvement, and quality governance.
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- Excellent client management and communication skills.
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- Experience working in US shift / global delivery models.
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Preferred Skills

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- Experience in process transformation, automation, or digital initiatives.
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- Exposure to Lean, Six Sigma, or continuous improvement frameworks.
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- Experience managing banking operations transitions or process migrations.
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📌 Senior Manager (Gurugram)
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