Job Description
Technical Implementation Lead
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Position: Technical Implementation Lead
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Qualifications: Any Graduation
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Experience: 5 - 8 Years
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Industry: E-Commerce
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Location: Mumbai, Maharashtra, India (WFO)
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We are looking for an experienced Technical Implementation Lead to join a fast-growing technology platform that is building intelligent solutions across retail, manufacturing, logistics, commerce, and other emerging industries.
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Key Responsibilities:
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Lead end-to-end implementation and onboarding programs for enterprise clients.
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Drive platform rollouts across commerce, omnichannel, logistics, and store operations.
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Own execution from project kickoff through go-live and steady-state operations.
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Build scalable implementation playbooks, governance models, and operational frameworks.
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Partner with Product, Engineering, Operations, Sales, and Support teams.
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Conduct governance reviews, implementation checkpoints, and executive stakeholder updates.
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Act as the primary escalation point for implementation and operational challenges.
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Drive accountability through structured communication and action tracking.
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Build scalable implementation and customer success processes.
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Mentor AM/CSM teams on execution and stakeholder management.
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Establish operating rhythms, implementation cadences, and performance tracking.
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Reduce execution dependency through documentation, automation, and process standardization.
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Ideal Profile:
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Strong experience in enterprise implementation / onboarding / program delivery.
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Experience working with enterprise customers and cross-functional teams.
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Solid stakeholder and escalation management skills.
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Excellent communication, governance, and execution capabilities.
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Experience building scalable processes, playbooks, and operating frameworks.
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Ability to work in a fast-paced, high-growth technology environment.
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Interested candidates can share their updated resume to
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[email protected]
📌 Technical Implementation Lead (Mumbai)
🏢 upGrad Rekrut
📍 Mumbai