Job Description

We're Hiring || Manager (Mumbai)

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- Process: Sales & Solutions
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- Designation - Consulting & Solutioning Manager
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- Shifts: General Shift (Day)
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- Working Days: 5 days a week, 2 week offs
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- Location - Thane (But need to travel to Malad Site - when required)
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- Education - Graduation (Mandatory)
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Experience Required-

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- Minimum 3+ years of experience in Solutions / Presales role (BPO/ITES industry)
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- Experience in handling RFP/RFI responses and client presentations
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- Exposure to solution design, pricing, and deal support is mandatory
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- Exposure to digital transformation and automation-led solutioning.
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Responsibilities:

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Solutioning & Proposal Development

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- Understand client requirements (RFP/RFI/RFQ) and translate them into scalable solutions
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- Design end-to-end solutions covering process, technology, staffing, pricing, and transition approach
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- Develop high-quality proposals, presentations, and commercial models
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- Collaborate with operations, Recruitment, Training, Quality finance, HR, and IT teams for solution inputs.
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Presales Support

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- Partner with Sales/Business Development teams to support deal pursuits
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- Participate in client calls, workshops, and site visits to gather requirements
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- Deliver impactful client presentations, solution walk-throughs, and value propositions
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- Support negotiations and closure of deals
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Pricing & Commercials

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- Have an understanding of various pricing models (FTE-based, transaction-based, hybrid models)
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- Ensure solution meets client expectations while maintaining profitability
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- Conduct benchmarking and costing analysis
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Market & Industry Insights

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- Stay updated on BPO trends, emerging technologies (AI, automation, analytics)
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- Support creation of solution offerings and capability decks
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- Contribute to thought leadership and differentiation strategies
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Transition Support

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- Work with operations and transition teams to ensure smooth deal handover
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- Provide inputs to transition planning and solution validation
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Key Skills & Competencies:

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- Strong understanding of BPO/ITES processes
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- Excellent solutioning and analytical skills
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- Solid commercial acumen and pricing expertise
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- Exceptional communication and presentation skills
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- Ability to manage multiple bids and tight timelines
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- Stakeholder management and collaboration skills
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- Knowledge of automation/digital tools (RPA, AI, analytics) is a plus.
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- Interested candidates can connect with-
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- Simran Rana (HR) - (phone hidden)
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- Or can share resume on [email protected]
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📌 Manager (Mumbai)
🏢 TP
📍 Mumbai