Job Description

About the Team

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The Motor Claims team is a critical function within our Insurance Business team, dedicated to

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providing efficient and customer-centric claims services for all motor insurance policyholders.

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About the Role

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As a Subject Matter Expert, you will play a critical role in ensuring a smooth, fast, and fair claims

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experience for our customers. You will be responsible for the end-to-end management of motor

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own-damage (OD) claims, serving as the primary point of contact for customers and service partners.

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Must Haves

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● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims

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survey/assessment.

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● Technical Skills:

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○ Strong understanding of vehicle mechanics, automobile parts, repair processes,

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vehicle damage assessment, and repair cost estimation.

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● Communication Excellence: Valuable command of written and spoken English. Multilingual

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ability is an added advantage.

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● Soft Skills:

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○ Excellent analytical and problem-solving abilities.

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○ Flexible and adaptable to a changing and digital-first work environment.

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○ Strong interpersonal, negotiation, and mentorship skills.

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What We Expect From You

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● Oversee and own end-to-end motor claim decisions, acting as the primary escalation point

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for complex claims.

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● Lead the review of surveyor reports, setting standards for validation and ensuring

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cost-effective repair vs. replacement across the team.

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● Drive the use of digital tools for assessment and settlement, providing feedback for process

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improvement and ensuring team adherence to best practices.

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● Manage and optimize the coordination between customers, surveyors, and garages to resolve

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issues efficiently.

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● Handle high-value negotiations and guide the team on effective strategies to control losses

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while maintaining quality.

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● Oversee stakeholder communication, managing escalations and ensuring the team meets and

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exceeds service TATs.

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● Take a key role in network expansion by leading the identification and vetting of strategic

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garages and surveyors, and making recommendations for empanelment.

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Inside Navi

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We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold

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— we’re building tech-first solutions that work at scale, with a strong customer-first approach.

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Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial

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services organisations. But we’re just getting started!

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Our Culture

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The Navi DNA

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Ambition. Perseverance. Self-awareness. Ownership. Integrity.

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We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions.

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If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

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We chase excellence by uplifting each other—and that starts with every one of us.

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Why You'll Thrive at Navi

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At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

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● You’re impact-driven

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You take ownership, build boldly, and care about making a real difference.

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● You strive for excellence

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Good isn’t positive enough. You bring focus, precision, and a passion for quality.

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● You embrace change

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You adapt quickly, move fast, and always put the customer first.

📌 Subject Matter Expert - Motor Claims (Bengaluru)
🏢 Navi
📍 Bengaluru