Job Description
We are #hiring for Manager Key Accounts at DTDC Express Limited
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Title: Key Account Manager (KAM)
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Job Description:
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As a Key Account Manager (KAM) in the Ecommerce Vertical, your primary focus involves
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managing and nurturing client relationships, increasing the Share of Wallet, and facilitating
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seamless collaboration across internal teams. Additionally, you'll cultivate positive client
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experiences, ensuring robust business retention while actively seeking growth opportunities.
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This role requires outstanding communication skills, swift responsiveness, and a steadfast
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commitment to delivering excellent service support. Handling high-profile enterprise accounts,
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your role significantly influences maintaining and strengthening our firm's relationships with
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these clients.
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Key Responsibilities:
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Manage and nurture client relationships within the Ecommerce Vertical, focusing on
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increasing Share of Wallet and ensuring client satisfaction.
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Collaborate seamlessly with internal teams to address client needs promptly and
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efficiently.
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Develop a comprehensive client success roadmap outlining the entire client experience
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across various touchpoints, including the client engagement model, service precision, and
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SOP management.
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Regularly conduct weekly/monthly business reviews with clients, emphasizing and
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enhancing the service delivery experience.
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Escalate and resolve client-raised concerns promptly and effectively.
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Monitor performance against service level agreements, identifying and addressing
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potential issues for timely resolution.
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Maintain exceptional service quality, consistently exceeding client expectations at every
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touchpoint.
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Manage enterprise-level accounts with reputed brand names, understanding their
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business potential and ensuring the firm's strong association with these clients.
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Act as a liaison between the logistics firm and clients, ensuring effective communication
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and a deep understanding of their logistics needs.
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Collaborate closely with the Sales and Operations teams to align strategies and ensure
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seamless service delivery.
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Regularly assess established Key Performance Indicators (KPIs) and provide strategic
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insights and recommendations to optimize logistics processes and enhance client
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satisfaction.
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Proactively identify opportunities for growth and improvement within client accounts,
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striving to maximize their value and partnership with the firm by upselling and cross-
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selling.
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Prepare and deliver comprehensive reports on key account performance to internal
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stakeholders, offering valuable insights and actionable recommendations for further
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improvement.
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- Interested candidates can share resume at
[email protected]
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📌 Key Account Manager (Gurugram)
🏢 DTDC Express
📍 Gurugram