Job Description

Requirements

- Experience : 11+ years
- Strong professional experience in IT consulting, technology strategy, IT transformation, or a related field, with strong experience assessing and improving IT operating models, processes, and capabilities.
- Proven consulting experience with hands-on expertise in IT capability and maturity assessments.
- Solid experience designing and executing IT assessment frameworks, applying maturity models and industry best practices, and benchmarking IT capabilities.
- Demonstrated ability to translate assessment outcomes into actionable recommendations and phased technology roadmaps.
- Strong understanding of IT governance structures, operating models, decision rights, and accountability frameworks.
- Robust knowledge of IT Service Management practices, particularly ITIL or similar frameworks covering incident, problem, change, and service request management.
- Familiarity with ITSM tools such as ServiceNow.
- Strong understanding of SDLC processes including requirements, project management, QA, release, and rollout processes, with exposure to tools such as Jira.
- High-level understanding of enterprise and store infrastructure, including networks, WAN/LAN, Wi-Fi, data centers, and cloud environments.
- Awareness of cybersecurity principles and controls including IAM, endpoint security, network security, and data protection.
- Experience in the retail or QSR domain is an advantage but not mandatory.
- Excellent stakeholder management and communication skills, with the ability to engage franchisee IT teams, business leaders, vendors, and central corporate teams.




- Strong analytical and structured problem-solving skills, with the ability to identify root causes, patterns, systemic issues, and improvement opportunities.
- Ability to translate technical findings into clear business-focused insights and articulate their impact on operational disruption, cost, scalability, compliance, and customer experience.
- Comfortable working with senior leadership and executive stakeholders and presenting assessment findings, insights, recommendations, and roadmaps.
- Strong consulting mindset with the ability to work independently, facilitate workshops, manage multiple stakeholders, and deliver high-quality assessment outcomes.

Responsibilities

- Plan and lead comprehensive IT technology capability and maturity assessments for client franchisees.
- Conduct discovery workshops and stakeholder interviews to understand current-state IT capabilities, processes, operating models, and business requirements.
- Assess IT maturity across strategy, governance, IT operations, infrastructure, cybersecurity, service management, SDLC, and vendor management.
- Design and apply structured IT maturity and capability assessment frameworks using relevant industry practices and benchmarks.
- Gather, analyse, score,



and synthesize assessment findings across multiple IT domains and franchisee environments.
- Identify key capability gaps, risks, process inefficiencies, and areas for improvement across the IT landscape.
- Translate assessment findings into actionable, business-focused recommendations and improvement initiatives.
- Develop phased technology roadmaps aligned with business priorities, IT maturity, operational needs, and transformation objectives.
- Assess IT governance structures, decision rights, accountability models, and operating processes.
- Evaluate IT service management practices including incident, problem, change, and service request management, with awareness of tools such as ServiceNow.
- Assess SDLC processes covering requirements, project management, QA, release, and rollout activities, including tools such as Jira.
- Evaluate high-level store and enterprise infrastructure capabilities including WAN/LAN, Wi-Fi, store networks, data centers, and cloud infrastructure.
- Assess cybersecurity fundamentals and controls including IAM, endpoint security, network security, and data protection.
- Work closely with franchisee IT leadership, business stakeholders, vendors, and central client teams to validate findings and ensure consistency across assessments.
- Present assessment findings, risks, recommendations, and technology roadmaps to senior leadership and executive stakeholders.
- Ensure IT recommendations are clearly linked to business outcomes such as operational continuity, cost optimization, scalability, compliance, and customer experience.

📌 Principal Engineer (IT Capability & Maturity Assessment) (India)
🏢 Nagarro
📍 India