Job Description Job Summary n GCC Delivery Lead - Job Description n About the Role n Responsibilities include leading AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery models, and ensuring service stability, operational performance, SLA/KPI attainment, and customer satisfaction. n Responsibilities: n n Work from the Customer GCC (Global Capability Center) Location n Identify areas of growth and understand upsell/cross-sell service line offerings from the to the Customer n Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service. n Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability n Influence account strategy by identifying service risks, improvement opportunities, and investment priorities that strengthen the operating model n Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams. n Manage delivery units ranging from /$5M–$15M with team sizes of at least 100+ professionals. n Experience in managing support/transformation programs on enterprise applications like SAP/S4HANA, Data/AI Implementation programs n Drive and implement best-in-class practices in the Customer GCC.



n Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach. n Stay updated on digital trends such as SRE, automation, predictive analytics, AI, and DevOps. n Collaborate with various capability units within the organization for any support/technical interventions n Identify and onboard offshore talent and support coaching and mentoring n Support career development, mentoring, and servant leadership practices. n Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling initiatives. n Track/reporting of operational parameters - Revenue, margin, utilization etc., for assigned programs/accounts n Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting. n n Qualifications n n 18+ years of experience in IT delivery roles, with a focus on offshore program management. n Solid communication and coordination skills for managing offshore-onsite interactions. n Experience managing offshore delivery units of /$5M–$15M with 100+ team members. n Practical experience in resolving offshore delivery impediments n Experience managing support transformation programs on enterprise applications - SAP/S4HANA n Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics. n n Required Skills n n Program & Project Management n

📌 Portfolio Delivery Director (Chennai)
🏢 HCLTech
📍 Chennai