The Executive – Service Support will support key commercial and operational activities of the Service Department. The role is responsible for invoice processing, order execution, documentation, payment follow-up, and coordination with internal stakeholders to ensure seamless and timely service delivery to customers.
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Major responsibilities:
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Order Processing & Efficiency
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• Ensure all orders are processed and fulfilled within established timelines.
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• Prioritize orders based on urgency, customer status, and delivery deadlines.
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• Monitor inventory levels and coordinate with the procurement team for timely replenishment.
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• Maintain accurate and up-to-date documentation for all order management processes.
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Invoice & Documentation Management
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• Prepare and share Invoices, Proforma Invoices, and maintain invoice files.
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• Manage Payment Entry/Ledger updates and support outstanding follow-up activities.
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• Update all documentation in Salesforce/SAP including quotations, orders,
and inquiry records.
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• Maintain accurate and systematic filing of customer and commercial documents.
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Customer Request & Return Handling
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• Respond to customer requests and follow up for resolution.
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• Manage Return Requests (Spares & Instruments) and coordinate with relevant teams.
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• Share dispatch documents and communicate updates to customers in a timely manner.
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Quotation & Prospect Management
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• Create Opportunities, prepare Quotations, and ensure accuracy in all commercial documents.
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• Track quotation follow-ups, including Proforma Invoice Follow-ups.
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• Prepare Sales Orders for AMC & Spares.
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Dispatch & Docket Management
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• Coordinate docket details, dispatch documents, and ensure timely sharing with customers.
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• Liaise with stores, dispatch, and logistics teams for smooth operations.
📌 Service Coordinator (Mumbai)
🏢 Zepcruit
📍 Mumbai
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