Job Description

Hiring: Customer Support Associate – Backend | Jaipur

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We are looking for a Customer Support Associate (Backend) to join our Steno Process in Jaipur.

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Position Details

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Position: Customer Support Associate – Backend

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Process: Steno

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Experience: 6+ months (Mandatory)

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Location: Jaipur

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Working Days: 5.5 days/week

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Shifts: Rotational Shifts & Rotational Offs

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Key Responsibilities

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- Handle customer queries and provide timely and accurate resolutions.
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- Manage backend support activities related to billing and invoicing.
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- Process and verify invoices, billing details, and related documentation.
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- Identify and resolve billing discrepancies and customer concerns.
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- Coordinate with internal teams for effective query resolution.
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- Maintain accurate records of customer interactions and transactions.
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- Follow company policies, quality standards, and defined processes.
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- Meet assigned productivity, quality, and turnaround-time targets.
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Eligibility & Requirements

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- Graduate in any discipline.
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- Minimum 6 months of relevant experience in customer support/backend operations.
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- Billing & Invoicing experience is preferred.
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- Excellent verbal and written communication skills.
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- Positive understanding of billing and invoice-related processes.
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- Basic computer proficiency and ability to work with backend systems.
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- Strong attention to detail and problem-solving skills.
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- Comfortable working in rotational shifts.
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Interested candidates can share their updated resume at:

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[email protected]

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Location: Jaipur

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📌 Customer Support Specialist (Pragpura)
🏢 JMD Technologies
📍 Pragpura