Job Description Job Purpose
n To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.
n Key Responsibilities:
n n Manage Ocean Export operations across all branches in the assigned region.
n Ensure timely and accurate shipment execution, documentation, billing, and file closure.
n Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
n Drive process standardization, SOP compliance, and continuous improvement.
n Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
n Handle critical customer escalations and ensure timely resolution of service issues.
n Work closely with Sales and KAM teams to support customer retention and business growth.
n Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
n Provide regular operational MIS and performance updates to Senior Management.
n n Cualifications & Experience:




n n Graduate in any discipline; qualification in Logistics/Supply Chain/International Trade will be an advantage.
n 6–10 years of relevant experience in Ocean Export Operations, preferably within a freight forwarding.
n Strong knowledge of ocean export documentation and shipping processes.
n Good understanding of shipping lines, Incoterms, BL procedures, and export compliance.
n Prior experience in team handling and operational supervision is preferred.
n n Core Competencies:
n n Strong operational and problem-solving skills.
n Customer-focused approach.
n Team leadership and people-management skills.
n Excellent coordination and communication skills.
n Ability to work under pressure and manage multiple shipments simultaneously.
n Strong attention to detail and process orientation.
n Positive working knowledge of MS Office and freight forwarding systems.
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📌 Deputy Manager - Ocean Export Operations (Raigarh)
🏢 Savino Del Bene
📍 Raigarh