Chandigarh University is looking for an experienced Deputy Manager – Admissions to lead a high-performing counselling and admissions team.
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The role will be responsible for driving student enrolments and counselling operations, while managing and developing a team of Admission Counsellors / Team Leaders.
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The ideal candidate should have strong experience in admissions counselling, tele-sales, team management preferably within Education or EdTech.
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Key Responsibilities
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- Lead, manage and mentor a team of Admission Counsellors / Team Leaders.
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- Monitor key metrics including calls, connect ratio, lead conversion, counselling, enrolments, revenue and productivity.
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- Set daily/weekly/monthly targets and ensure achievement through effective team management.
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- Monitor CRM usage, lead allocation, follow-ups and data hygiene.
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- Improve counselling scripts, objection handling, follow-up mechanisms and closure techniques.
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- Identify underperforming team members and implement performance improvement plans.
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- Coordinate with Marketing, Operations,
Finance and Academic teams to ensure smooth admissions.
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- Ensure a high-quality student/parent experience throughout the admission journey.
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Candidate Profile
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- Graduate/Postgraduate in any discipline.
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- 6+ years of overall experience in Education, EdTech or related functions.
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- Minimum 2–3 years of team-management experience.
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- Proven experience managing a sizeable counselling/Counselor team.
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- Robust track record of achieving admission, enrolment.
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- Experience working with CRM systems and sales dashboards.
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- Strong analytical, communication, negotiation and people-management skills.
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- Comfortable working in a high-volume, target-driven environment.
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Preferred Background
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Candidates from the following organizations/functions will be preferred:
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- Universities / Higher Education Institutions
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- EdTech companies
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- Online / Distance Education
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- Study Abroad / Overseas Education
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- Test Preparation / Coaching
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- Vocational / Professional Education
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