Job Description

Position: Customer Technical Services (CTS) Engineer – North India

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Department: Technical Services

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Location: Delhi/NCR

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About the Role

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The Customer Technical Services (CTS) Engineer will be responsible for providing comprehensive technical support to customers across the automotive and non-automotive segments in North India. The role involves supporting customer trials, product validation, application development, troubleshooting processing issues, and ensuring successful product approvals. The incumbent will work closely with Sales, R&D;, Production, Quality, and customers to deliver technical solutions that enhance customer satisfaction and drive business growth.

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Responsibilities

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Customer Technical Support:

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- Provide on-site and remote technical support to customers for processing, application development, and troubleshooting.
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- Conduct customer visits to understand processing challenges and recommend suitable material solutions.
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- Support customers during machine trials, product development, and production scaleup activities.
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- Assist customers in optimizing processing parameters to achieve desired product performance.
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Customer Trials & Product Validation:

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- Plan, coordinate, and execute customer trials for new and existing products.
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- Monitor trial performance and document observations, process parameters, and outcomes.
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- Ensure successful product validation and customer approvals.
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- Coordinate trial schedules with customers, Sales, Production, and R&D; teams.
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Application Development:

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- Collaborate with customers to develop customized material solutions for automotive and non-automotive applications.
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- Support new application development for segments such as Automotive, Electrical & Electronics, Home Appliances, Consumer Durables, Furniture, Industrial, and Packaging.
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- Recommend product modifications based on customer requirements and processing conditions.
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Product Approvals & Certifications:

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- Drive customer product qualification and approval processes.
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- Prepare technical documentation required for customer approvals.
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- Coordinate with Quality Assurance and R&D; to address customer technical queries.
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- Ensure compliance with customer specifications and industry standards.
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Cross-Functional Coordination:

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- Work closely with the Sales team to provide technical support during customer meetings and new business development.
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- Coordinate with R&D; for product improvements and customized developments.
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- Liaise with Manufacturing and Quality teams to ensure consistent product performance.
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- Support new product launches and commercial implementation.
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Complaint Handling & Troubleshooting:

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- Investigate customer complaints related to product performance and processing.
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- Conduct root cause analysis in collaboration with internal teams.
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- Recommend corrective and preventive actions (CAPA).
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- Prepare technical investigation reports and ensure timely closure of customer concerns.
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Documentation & Reporting:

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- Prepare detailed customer visit reports, trial reports, and technical presentations.
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- Maintain records of application developments, customer feedback, and technical approvals.
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- Submit periodic activity reports and update CRM systems as required.
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Training & Technical Knowledge Sharing

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- Conduct product and application training sessions for customers and internal sales teams.
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- Stay updated with the latest polymer technologies, processing techniques, and industry trends.
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- Support technical seminars, exhibitions, and customer awareness programs.
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Qualifications

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- B.E./B.Tech in Polymer Engineering, Plastics Engineering, Chemical Engineering, Mechanical Engineering, or a related discipline.
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- Master's degree in Polymer Science or Plastics Technology will be an added advantage.
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Skill Requirement:

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Technical Competencies

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- Strong understanding of polymer compounds, masterbatches, and plastic processing.
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- Knowledge of injection moulding, extrusion, blow moulding, and related processing technologies.
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- Familiarity with automotive material standards and approval processes.
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- Product troubleshooting and root cause analysis.
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- Application development and process optimization.
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- Technical report preparation and documentation.
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Behavioral Competencies

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- Strong analytical and problem-solving skills.
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- Excellent communication and presentation abilities.
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- Customer-focused approach.
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- Ability to work independently and collaboratively with cross-functional teams.
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- Robust planning, coordination, and time management skills.
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- Willingness to travel extensively across North India.
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Preferred Skills

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Candidates from the following industries will be preferred:

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- Plastic Compounds
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- Masterbatches
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- Polymer Manufacturing
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- Engineering Plastics
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- Automotive Components
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- Plastic Processing Industry
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- Specialty Polymer Solutions
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Travel Requirement: Extensive travel across North India for customer visits, trials, technical support, and application development.

📌 Customer Technical Support (New Delhi)
🏢 JJ Plastalloy
📍 New Delhi