Job Description

Job Summary:

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We are seeking a highly experienced and results-driven Area Collection Manager to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a robust background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment.

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Key Responsibilities:

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- Develop and implement effective collections strategies to maximize recoveries and minimize losses.
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- Build and maintain relationships with customers to understand their needs and concerns.
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- Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans.
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- Lead and manage a team of collections professionals to achieve collections targets and objectives.
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- Collaborate with other departments, such as sales and credit, to ensure a cohesive approach to collections.
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- Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner.
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- Identify and mitigate potential risks associated with auto loan collections, such as fraud and default.
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- Prepare and submit regular reports to senior management on collections performance, trends, and issues.
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- Analyze collections data and trends to identify areas for improvement and optimize collections processes.
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Requirements:

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- Bachelor's or Master's degree in Business, Finance, or a related field.
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- 5+ years of experience in collections, preferably in the commercial vehicle/auto loan industry.
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- Proven track record of success in managing collections teams and achieving collections targets.
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- Excellent leadership and communication skills.
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- Strong analytical and problem-solving skills.
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- Ability to work in a fast-paced and dynamic environment.
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- Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
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📌 Area Collections Manager (Guwahati)
🏢 People at Turno
📍 Guwahati