Overview : We are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires strong communication, consistent follow-ups, and coordination with internal teams to drive collections efficiently.
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Key Responsibilities :
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• Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments.
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• Ensure timely collection of outstanding balances as per defined payment schedules.
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• Clearly explain payment plans, due dates, and payment processes to learners.
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• Address and resolve basic queries related to payments, invoices, and dues.
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• Maintain accurate records of follow-ups and updates in CRM/internal systems.
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• Coordinate with Finance, Admissions, and Operations teams for payment tracking and issue resolution
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• Escalate long-pending or critical cases as per the defined escalation matrix.
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Required Skills :
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• Robust communication skills in English, Telugu and basic Hindi.
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• Good negotiation and follow-up abilities.
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• Basic knowledge of MS Excel and CRM tools.
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• Ability to manage multiple learner accounts simultaneously.
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• Strong problem-solving and learner-handling skills.
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Eligibility Criteria :
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• Graduate in any discipline.
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• 0–3 years of experience in collections, customer support, or operations.
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• Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage