Job Description

Jio is inviting application for the role Customer Service Manager

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Requirement

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Experience : 05-12 years

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Education: Any Graduation (MBA preferred)

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Job Description

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- Manage end-to-end customer relationships, ensuring exceptional service delivery and SLA compliance.
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- Act as the primary point of contact for customer queries, escalations, service requests, and issue resolution.
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- Coordinate with Key Account Managers (KAMs) and cross-functional teams for service provisioning, activations, account changes, and customer satisfaction.
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- Conduct regular customer visits, service reviews, and provide MIS/service reports while driving customer engagement initiatives.
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- Resolve billing, network, and service-related issues, including reconciliation and complaint management.
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- Drive invoice submission, payment collections, dispute resolution,



and ensure timely follow-up on outstanding receivables.
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- Monitor collection performance, track payment commitments (PTPs), waivers, TDS postings, and raise timely alerts on risks or delays.
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- Ensure compliance with organizational policies, legal regulations, and maintain high standards of customer experience and operational excellence.
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Key Skill Sets:

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- Customer Service Management
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- Customer Experience
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- Customer Relationship Management (CRM)
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- Complaint & Escalation Management
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- Stakeholder Management
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- Service Delivery Management
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- Customer Retention & Loyalty
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- Debt Collection
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- Complaint Management
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- Resolution Management
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- MIS
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📌 Customer Service Manager (Mumbai)
🏢 JIO
📍 Mumbai