TeamLease EdTech is a leading learning and employability solutions company in India, focused on improving access to quality education and employment. It is a part of the TeamLease Services group, which is one of India’s largest staffing and human resource companies.
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Project Manager-
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Document Verification
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• Knowledge in Advance Excel- MIS Report (VLookup, Pivot Table, Formatting, Formulas, Report, etc)
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• Collate the data from respective stake holders and preparing report in MS Excel.
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• Liaising with Institution.
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• Familiar with CRM systems and practices.
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• Ensure adherence to SLAs for response and resolution times.
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• Monitor the implementation of continuous improvement initiatives.
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• Achieve and maintain an average response time for student queries
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• Monitor the number of issues escalated to higher levels.
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• Identify and address potential issues before escalation.
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• Analysing the data regularly to provide information required by the respective Head of Departments.
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• Maintain and Provide metrics for reporting to the respective stakeholders.
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• Manage Programs and maintain timelines in sending the verification list, release of offer letters.
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• Learn, understand, and assess existing academic operations processes across various Institutes and provide support and improvements.