Job Description

We are seeking an experienced Program Manager to oversee ERP program governance, manage critical incidents, drive issue resolution, and provide executive-level communication across complex enterprise environments. The ideal candidate will have strong experience in SAP and Oracle ERP applications, stakeholder management, escalation handling, and operational governance.

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Key Responsibilities :

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- Manage end-to-end program governance for ERP initiatives and operational support engagements.
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- Act as the primary point of contact for major incidents, critical issues, and escalations.
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- Proactively identify, track, and resolve program risks, issues, and dependencies.
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- Communicate incident impact, status, mitigation plans, and resolutions to senior leadership and executive stakeholders.
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- Drive cross-functional collaboration among business, application, infrastructure, and support teams to ensure timely issue resolution.
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- Establish and govern escalation management processes and service delivery standards.
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- Monitor program health through KPIs, SLAs, governance reviews, and performance dashboards.
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- Lead executive governance meetings, steering committees, and status review forums.
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- Ensure adherence to compliance, audit, security, and organizational policies.
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- Coordinate with SAP and Oracle ERP support teams to manage business-critical incidents and service improvements.
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- Drive continuous improvement initiatives to enhance operational efficiency and service quality.
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Required Qualifications :

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- Bachelor's degree in Engineering, Information Technology,



Computer Science, or a related field.
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- 12+ years of overall IT experience with 5+ years in Program Management or Governance roles.
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- Strong experience managing large-scale ERP landscapes, including SAP and Oracle applications.
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- Proven experience in incident management, problem management, and escalation handling.
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- Experience communicating with senior leadership and executive stakeholders.
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- Strong understanding of ITIL processes, service management, and governance frameworks.
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Key Skills :

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- Program Management
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- Executive Stakeholder Management
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- Incident & Problem Management
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- Escalation Management
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- SAP ERP Applications
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- Oracle ERP Applications
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- Governance & Compliance
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- Risk Management
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- Service Delivery Management
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- ITIL Framework
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- Leadership & Communication
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- Cross-functional Team Management
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- Preferred Certifications
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- PMP / PgMP
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- ITIL Foundation or ITIL Managing Professional
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- SAP or Oracle ERP certifications (preferred)
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Experience :

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- 12-15+ years of IT experience
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- Experience managing ERP programs, incidents, escalations, and executive communications in SAP and Oracle environments
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- Key Success Factors
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- Robust executive presence and communication skills.
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- Ability to handle high-severity incidents and critical escalations with confidence.
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- Proven track record of driving resolution across multiple teams and stakeholders.
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- Deep understanding of ERP operations, governance, report, dashboards and service delivery excellence.
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📌 Program Manager (Bengaluru)
🏢 Highbrow Technology
📍 Bengaluru