Job Description
Job description
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Roles and Responsibilities
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Candidate should have experience in international process as Team Leader
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- Manage a team of agents handling international calls, ensuring excellent customer service and meeting KPIs.
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- Oversee daily operations, including scheduling, training, and performance management to achieve SLA targets.
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- Develop strategies to reduce shrinkage and attrition rates through effective coaching and people management skills.
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- Collaborate with other teams to resolve complex issues related to UK processes and US procedures.
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- Ensure compliance with quality standards (CSAT) by monitoring call recordings and providing feedback to agents.
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Desired Candidate Profile
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- 1-5 years of experience in BPO Operations or similar industry.
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- Robust understanding of AHT,
Attrition, CSAT, KPIs, KRAs, People Management Skills, SLA Management.
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- Excellent communication skills for effective team handling and leadership.
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Please do share your resume with below details to this email ID :
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[email protected]
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Name
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Number
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Qualification
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Domains Handled
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Current Organisation
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Current Designation
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Email
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Notice Period
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Overall Experience
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Relevant Experience
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Current CTC
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Expected CTC
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Current Location
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Preferred Location
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Open to relocate
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Regards,
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Charlie HR
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[email protected]
📌 Customer Support Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad