We are looking for a Technical Team Lead - Storage with expertise in storage technologies and service operations. The ideal candidate will drive operational excellence, ensure SLA/SLO compliance, support team performance, and lead continuous process improvements in a rapid-paced cloud environment.
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Key Responsibilities:
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- Monitor service operations, case management, and queue performance.
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- Conduct quality audits and provide coaching to team members.
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- Deliver onboarding and ongoing technical training.
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- Analyze operational metrics and identify improvement opportunities.
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- Manage escalations and ensure process compliance.
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- Collaborate with stakeholders to enhance service delivery.
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Required Skills:
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- Knowledge of Storage technologies and Google Cloud Platform (GCP).
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- Experience in service operations, case management, and reporting.
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- Strong analytical, communication, and stakeholder management skills.
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- Ability to drive quality, compliance, and continuous improvement initiatives.
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📌 GCP Storage Team Lead (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu
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