Job Description

Job Summary

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The Team Leader – Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.

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Key Responsibilities

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- Team Management & Leadership : Lead, mentor, and motivate a team of admission counselors.
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- Conduct daily huddles, performance reviews, and coaching sessions.
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- Manage team productivity, attendance, and engagement.
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- Admissions Target Achievement : Drive monthly, quarterly, and annual admission targets.
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- Monitor individual and team conversion performance.
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- Develop strategies to maximize enrollments and revenue.
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- Lead Management & Conversion: Ensure proper lead allocation and follow-up.
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- Track inquiry-to-admission conversion ratios.
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- Handle high-potential and escalated leads personally when required.
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- Quality Monitoring: Monitor inbound and outbound counseling calls.
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- Ensure counselors provide accurate program and admission information.
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- Maintain counseling quality standards and compliance.
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- Performance Tracking & Reporting: Prepare daily, weekly, and monthly MIS reports.
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- Analyze conversion data, counselor productivity, and admission trends.




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- Present performance insights to management.
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- Student & Parent Relationship Management : Ensure excellent counseling experience for students and parents.
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- Resolve escalations and admission-related concerns.
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- Maintain high customer satisfaction levels.
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- Training & Development: Identify skill gaps and conduct training sessions.
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- Improve counselors' communication, objection handling, and closing skills.
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- Support onboarding of recent team members.
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Required Skills

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- Team Handling & Leadership
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- Admission Counseling / Education Sales
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- Lead Conversion & Revenue Management
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- CRM Management (LSQ, Salesforce, Zoho, etc.)
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- Call Quality Monitoring
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- Data Analysis & MIS Reporting
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- Communication & Stakeholder Management
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- Coaching and Performance Management
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Preferred Qualification

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- Graduate/MBA preferred.
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- 4–8+ years of experience in Admissions, Education Sales, EdTech, or University Counseling.
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- Minimum 2–3 years of team handling experience.
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- Experience managing inbound/outbound counseling teams and admission targets.
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Interested Candidates can share CV at (phone hidden).

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Regards

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Riya Sharma

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Sr. Executive HR

📌 Team leader (Kharar)
🏢 Chandigarh University - HR Department
📍 Kharar