Job Description

We are seeking a AGM Operations for a leading furnishing brand.

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Job Profile:

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Manage and troubleshoot day-to-day business operations across the complete order lifecycle, including:

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Purchase Order (PO) generation

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DDE processing

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Goods Receipt Note (GRN)

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Stock updates in the Dealer Portal

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Sales Order processing

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Customer Care (CC) operations

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Warehouse (WH) operations

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Dispatch execution

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E-Invoicing

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Work closely with Warehouse Operations and Customer Care teams to ensure seamless daily operations.

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Ensure adherence to defined processes and system policies.

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Identify operational gaps and recommend process improvements to enhance efficiency and customer experience.

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Coordinate with the SAP and Infinity development teams for system enhancements and new feature implementations.

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Define project scope and business requirements.

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Finalize business logic in consultation with stakeholders.

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Manage implementation, testing, and user acceptance.

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Ensure smooth deployment and stable transition into the production setting.

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Manage master data for Fabric, Rugs, and Bedding businesses.

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Maintain Customer Master, including pricing and discount structures.

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Create and maintain Material Master records.

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Maintain Domestic and Export Price Masters.

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Manage product listings and content updates for the website, including Fabric and Store categories.

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Ensure product information is accurate, complete, and up to date.

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Coordinate with external vendors for fabric flat-shot photography required for the website and dealer portals.

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Ensure timely availability of high-quality product images.

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Coordinate with courier service partners to ensure smooth logistics operations and uninterrupted invoice generation.

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Resolve operational issues related to shipping and dispatch.

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Coordinate with payment gateway partners to ensure seamless online payment processing.

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Troubleshoot payment-related issues and ensure timely resolution.

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Maintain and manage master data across the Dealer Portal and Mobile App

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Administer and customize the Dealer Portal based on business and customer-specific requirements for both Domestic and Export markets.

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Ensure system functionality aligns with evolving business needs.

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Manage and maintain export-specific master data, including: Customer Item Mapping. HSN Code Verification, Export Pricing, Customer-Specific Price Lists

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Support smooth execution of export order processing and related system activities.

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AGM Operations Requirements

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BE / BTech (Mechanical, Production, Industrial, or related) and/or MBA (Supply Chain, Operations, or Logistics) preferred

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10+ years of progressive, hands-on experience in business operations across the complete order lifecycle

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Mandatory exposure to the furnishing, textile, furniture, upholstery, or home decor manufacturing sector

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Strong, practical working knowledge of SAP HANA

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Proven track record in Master Production Scheduling (MPS), Material Requirements Planning (MRP), inventory management, and yield optimization

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Strong leadership capability to manage plant-level PPC operations, direct cross-functional teams, set KPIs, and oversee vendor management

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Excellent communication, negotiation, and stakeholder management skills to align sales, procurement, production, and leadership teams

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High digital literacy with experience leveraging advanced Excel, business intelligence tools, and modern analytics to drive supply chain visibility and process automation

📌 Senior Operations Manager (Mumbai)
🏢 Leadership Talent Hunters
📍 Mumbai