Job Description

At Raconteur Travels, we create premium, tailor-made travel experiences for discerning travellers. We‘re looking for a commercially driven, creative and highly organised individual who can sell, design and deliver exceptional journeys from start to finish.

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This isn‘t a conventional travel sales role. You‘ll manage the complete customer journey—from the first enquiry to post-trip follow-up—ensuring every client receives a seamless and memorable experience.

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✨ Key Responsibilities

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* Manage the complete sales cycle from enquiry to booking.

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* Generate current business and build long-term client relationships.

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* Understand client requirements, preferences and budgets through consultative selling.

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* Design customised itineraries with curated hotels, experiences and logistics.

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* Present proposals, negotiate and close bookings.

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* Coordinate hotels, transfers, activities, visas, documentation and vendor confirmations.

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* Ensure flawless execution and exceptional client satisfaction.

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* Handle changes, special requests and on-trip support.

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* Drive repeat business, referrals and upselling opportunities.

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* Track revenue, margins, conversions and overall business performance.

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Key Performance Areas (KPAs)

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* Revenue & Gross Margin Growth

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* Sales Conversion & Pipeline Management

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* Client Satisfaction & Repeat Business

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* Operational Accuracy & Booking Execution

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* Commercial Ownership & Problem Solving

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Key Performance Indicators (KPIs)

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Performance will be measured through:

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* Monthly & Quarterly Revenue

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* Gross Margin

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* Number of Bookings

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* Lead-to-Sale Conversion

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* Average Booking Value

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* Sales Pipeline Value

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* New Client Acquisition

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* Repeat Business

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* Referral Business

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* Customer Satisfaction

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* Operational Accuracy & Timely Execution

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KPIs will be aligned with experience and responsibilities, with targets increasing as you grow within the organisation.

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Who Should Apply?

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-Experience: 1–3 years

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* Excellent at communication and presentation

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* Commercially minded and sales-focused

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* Passionate about travel and creating memorable experiences

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* Highly organised and detail-oriented

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* Confident dealing with premium clientele

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* A strong negotiator and relationship builder

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* Proactive, accountable and solution-oriented

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Role Details

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* Experience: 1–3 Years

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* Location: Mumbai

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* Function: Business Development | Travel Design | Operations | Client Management

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* Industry: Premium Travel & Experiences

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📌 Business Development & Experience Manager (Mumbai)
🏢 Raconteur Tours
📍 Mumbai