Job Description

HCLTech Hiring for US Healthcare Medical Billing Associate Manager & Senior Manager _ Chennai

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Location : Chennai

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Shift - US Shift

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Designation & Experience:

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Associate Manager- 8 to 13 Years

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Senior Manager - 13 to 17 Years

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RESPONSIBILITIES:

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- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
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- Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
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- Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
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- Ensure proper integration with operations for effective execution of end-to-end processes.
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- Maintain quality and efficiency measures within the team in accordance with service level agreements.
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- Provide coaching and feedback to direct reports to ensure satisfactory performance levels.
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- Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.
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- Identify and recommend operational and technological tools to improve efficiency.
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- Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.
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- Establish and maintain effective work procedures.
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- Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.
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- Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.
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- Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.
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- Review and ensure processes comply with internal policies and external regulations.
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- Address escalated issues regarding performance and quality.
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- Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.
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- Interface and coordinate with various stakeholders.
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SKILLS AND COMPETENCIES

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- Exceptional leadership skills, including the ability to manage through a shared vision and path to success
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- Ability to create, communicate and manage SLA metrics that support operational targets
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- Excellent problem solving skills and ability to use good judgment to make decisions
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- Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
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- Exceptional verbal and written communication skills
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- Exceptional customer service abilities to handle difficult customers
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- Proficiency in Microsoft Office suite
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- Work effectively in a team environment
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- Robust time management and organizational skills
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FORMAL EDUCATION AND EXPERIENCE

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- Graduation in any stream
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- Healthcare AR calling experience preferred.
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Note:

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- Looking for candidate with an immediate to 45-day notice period.
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- Candidates must have complete set of relieving/Experience letters from all previous employers
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Interested candidates, kindly register below link HCLTech _ US Healthcare _Medical billing _AM/SM – Fill out form

📌 Opening for US Healthcare Medical Billing Associate Manager/Senior Manager _Chennai (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu