Job Description

About MetaMorph:

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We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°.

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n About Our Client

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:A leading financial data intelligence and analytics company serving India’s banks, NBFCs, fintechs, investment advisors, and wealth management platforms

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n What You’ll Be Doin

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- g:Own the onboarding and implementation process for assigned customer account
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- s.Act as the primary point of contact for customers during the post-sales lifecycl
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- e.Build robust relationships with business and technical stakeholder
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- s.Coordinate with Product, Engineering, and Support teams to resolve customer queries and implementation issue
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- s.Conduct product demonstrations, training sessions, and feature walkthrough
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- s.Drive product adoption by educating customers on platform capabilities and best practice
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- s.Monitor customer health, platform usage,



and engagement metric
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- s.Proactively identify risks and escalate concerns to internal teams when require
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- d.Support renewal conversations by ensuring customers realize value from the platfor
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- m.Identify opportunities for account growth through upselling and cross-sellin
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- g.Gather customer feedback and share insights with Product and Engineering team
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- s.Maintain accurate records of customer interactions, action items, and implementation progress using CRM tool
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n What We're Looking

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- For2–4 years of experience in Customer Success, Client Success, Account Management, Technical Account Management, Implementation, Solutions Consulting, or Post-Sales Suppo
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- rt.Experience working with B2B SaaS, FinTech, or technology produc
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- ts.Strong communication and stakeholder management skil
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- ls.Ability to understand customer business requirements and translate them into actionable solutio
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- ns.Experience coordinating with cross-functional teams to deliver customer outcom
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- es.Excellent problem-solving and project coordination skil
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- ls.Customer-first mindset with strong ownership and accountabili
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📌 Customer Success Manager | 2-5 yrsB | Fintech Startup | Delhi (New Delhi)
🏢 MetaMorph
📍 New Delhi