The CS Manager acts as the **custodian of the brand**, driving strategic direction, ensuring quality output, and overseeing seamless execution across content, campaigns, and reporting.
Key Responsibilities
- Own end-to-end delivery across social media calendars and organic/social media campaigns
- Ensure quality control across all outputs before they reach the client
- Lead ideation for key campaigns and strategic initiatives
- Provide direction to Key Account Executives and cross-functional teams
- Handle escalations and critical client conversations
- Drive consistency in brand voice, messaging, and creative thinking
Stakeholder Management
- Primary escalation point for clients
- Collaborates closely with Creative Director and internal teams
Skills & Competencies
- Robust brand thinking and storytelling ability
- High attention to detail and quality
- Leadership and problem-solving skills
- Ability to manage multiple workstreams
Experience
- 5–7 years in digital/creative agencies
Reporting Structure
- Reports to leadership
- Manages Key Account Executives and oversees cross-functional delivery
📌 Client Servicing Manager (Gurugram)
🏢 Moksha Media Group
📍 Gurugram
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