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- Understanding customer needs and aligning product offerings with their requirements.
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- Providing technical expertise and guidance to customers throughout the sales process.
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- Conducting product demonstrations and delivering compelling presentations to showcase the value of our solutions.
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- Collaborating with the sales team to identify and qualify sales opportunities.
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- Developing and maintaining robust customer relationships to increase customer satisfaction and loyalty.
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- Contributing to sales strategies, pricing decisions and contract negotiations based on technical considerations.
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Your tasks
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- Understand our product/service's technical features, functionalities and benefits.
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- Study customer needs, pain points and business challenges and create a customised sales proposal with the sales team.
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- Conduct product demonstrations to showcase key features and functionalities and address technical questions and concerns from customers.
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- Provide pre-sales support by answering technical inquiries and participating in sales meetings.
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- Develop and deliver technical documentation, including user manuals, technical specifications and product training sessions.
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- Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.
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- Give active feedback and insights from the market to the product development and marketing team.
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- Participate in sales meetings, trade shows and industry events to promote our products or services.
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- Stay updated on industry trends, market dynamics and competitor offerings.
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