Job Description

We're Hiring! Join a Purpose-Driven Team

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At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a secure, supportive environment where healing and wellness can thrive.

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We're seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.

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Responsibilities:

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1.CRM & Funnel Ownership

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- Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up
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- Define and track funnel stages, SLAs, and response benchmarks
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- Ensure consistent handling of leads across services
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2.Lead Performance & Analytics

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- Track lead sources (Meta, Google, website, partnerships, referrals, events)
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- Analyse conversion rates, drop-offs, and response timelines
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- Share regular reports and insights with marketing and leadership
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3.Team Leadership & Coordination

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- Manage and coach the Response & Engagement team
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- Set call/chat quality standards, scripts, and follow-up protocols
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- Coordinate with therapists, counsellors, legal experts, marketing and operations teams
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4.CRM Systems & Data Governance

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- Ensure accurate lead tagging, segmentation, and documentation
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- Work with CRM Admin/Tech to maintain automations and integrations
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- Maintain clean, compliant, and reliable CRM data
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5.CRM Process Improvement

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- Identify gaps in lead handling and user experience
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- Implement automation, re-engagement flows, and process optimisations
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- Support scaling of lead volume without compromising quality
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- Regular quality checks of the response team & monitoring
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Requirements:

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- Bachelor/master's degree in marketing or a related field; CRM certifications are valued.
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- 4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector
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- Proficiency with CRM tools and platforms; strong data hygiene and governance practices.
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- Data-driven mindset paired with empathetic, customer-focused communication.
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- Excellent written and verbal communication; proven ability to collaborate cross-functionally.
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- Hands-on experience in team leadership, mentoring, and coaching.
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- Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments.
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- Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.
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Why Join Us:

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- Opportunity to work in a dynamic and innovative setting.
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- Competitive salary and benefits package.
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- Room for growth and professional development.
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- Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.
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If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.

📌 Customer Relationship Management Manager (Bengaluru)
🏢 iDare - Support, Safety and Wellness
📍 Bengaluru