Required Candidates Details: Job Description Details: Role and Responsibilities: Understanding of Ticket process & SLAs-Incidents/service requests & FCR. Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors. Providing technical support, including identifying problem incidents with their subsequent resolutions. Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners. Creating Profiles to users for customizing desktop settings. Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance. Planning and executing routine repairs and system upgrades. Making use of helpdesk systems to prioritize work-load and updating queries and calls. Installed and configured various applications Software’s Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer. Identify & suggest possible improvements on processes & procedures Note: Candidates from Mumbai, Navi Mumbai & Thane location can only apply .