Transport: Both-side cab facility available as per hiring zone
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About the Role We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.
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Key Responsibilities
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- Handle inbound/outbound customer calls related to healthcare services.
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- Assist patients with scheduling, rescheduling, and cancelling medical appointments.
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- Provide accurate information regarding appointments, healthcare services, and related queries.
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- Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.
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- Maintain accurate records of customer interactions and appointment details.
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- Follow defined processes, quality standards, and compliance guidelines.
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- Escalate complex or unresolved customer queries to the appropriate team.
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- Ensure a positive customer experience while handling sensitive healthcare-related conversations.
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Requirements
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• Minimum 1 year of experience in a voice/calling/customer service process preferred.
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• Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.
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• Excellent verbal communication skills in English/Hindi.
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• Positive listening and interpersonal skills.
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• Comfortable working in rotational shifts and rotational weekly offs.
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• Basic computer knowledge and ability to work on CRM/calling systems. • Candidates who can join immediately are preferred.
📌 Customer Service Representative (Noida)
🏢 BIG Language Solutions
📍 Noida
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