Job Description

Job description

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AGM / DGM Operations

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Location: Coimbatore (Must be HQ at Coimbatore)

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Language: Hindi is mandatory

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Experience: Relevant senior-level operations experience in the parcel/logistics industry

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Job Summary

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We are looking for an experienced AGM / DGM Operations to lead and manage end-to-end operations for a leading parcel service company in Coimbatore. The ideal candidate should have strong exposure to Pan-India operations and/or operations across major cities, with proven expertise in managing large teams, hubs, service quality, productivity and operational profitability.

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Key Responsibilities

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Operations Management

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- Manage end-to-end parcel/logistics operations across assigned locations.
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- Drive operational performance, productivity, service quality and cost efficiency.
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- Ensure smooth functioning of hubs, branches, delivery operations and associated facilities.
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- Monitor daily operational KPIs and take corrective actions to achieve targets.
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- Ensure timely pickup, processing, movement and delivery of shipments.
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Pan-India / Multi-City Operations

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- Must have experience managing operations across Pan-India or major Indian cities.
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- Coordinate with regional/zonal teams and central operations.
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- Standardize processes and best practices across multiple locations.
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- Manage operational challenges involving high shipment volumes and multiple stakeholders.
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Team & People Management

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- Lead large teams of operations, hub and delivery personnel.
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- Build a performance-driven culture and improve employee productivity.
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- Manage manpower planning, recruitment, training and performance evaluation.
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- Develop second-line leadership and operational talent.
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Business & Cost Management

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- Drive operational profitability through effective manpower, route and resource utilization.
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- Control operating costs without compromising customer service.
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- Monitor productivity, capacity utilization and other critical operational metrics.
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- Support business growth through scalable and efficient operating processes.
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Customer Service & Quality

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- Ensure adherence to defined service-level agreements and delivery timelines.
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- Monitor customer complaints, escalations and service failures.
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- Identify root causes and implement sustainable corrective actions.
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- Improve customer experience and operational service quality.
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Compliance & Process Excellence

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- Ensure compliance with company policies, SOPs and statutory requirements.
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- Strengthen operational controls and minimize losses, damages and shipment exceptions.
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- Drive continuous improvement and process optimization initiatives.
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Candidate Profile

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- Graduate/Postgraduate with strong operations experience.
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- Significant experience in parcel, courier, express logistics, e-commerce logistics or similar industries.
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- Proven experience in Pan-India operations or operations across major cities is mandatory.
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- Solid leadership experience managing large and geographically distributed teams.
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- Excellent understanding of hub, sortation, transportation and last-mile operations.
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- Strong analytical, problem-solving and decision-making skills.
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- Hindi language proficiency is mandatory.
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- Willingness to travel extensively as required.
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Industry: Leading Parcel / Courier / Logistics Company

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Mandatory: Hindi + Pan-India/Major City Operations Experience

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If your expeience suits our JD, Pl share your updated resume to (phone hidden)

📌 AGM / DGM Operations-Coimbatore (Kunnathur)
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Kunnathur