Job Description

Customer Success Engineer (Data & Automation)

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Location: Gurugram/Noida (Onsite), 5 days/week

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Experience: 1-3 Years

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Joining Timeline: Immediate

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About the Role:

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We are looking for a Customer Success Engineer/Technical Support Engineer to provide technical support to enterprise customers , troubleshoot production issues , and ensure seamless operation of cloud-based applications . You will work closely with Engineering, Product, and Customer Success teams to resolve complex technical challenges and deliver an exceptional customer experience.

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Responsibilities:

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- Troubleshoot and resolve production issues for enterprise customers.
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- Investigate incidents using application logs , SQL queries , and monitoring tools .
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- Perform Root Cause Analysis ( RCA ) and drive issue resolution.
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- Support REST APIs , webhooks , integrations , and authentication workflows .
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- Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.
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- Manage customer onboarding , technical implementations , and ongoing production support .
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- Create and maintain technical documentation,



troubleshooting guides, and knowledge base articles.
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- Ensure timely resolution of support tickets while adhering to SLAs .
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Requirements:

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- 1-3 years of experience in Technical Support, Product Support, Customer Success Engineering, or Application Support.
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- Strong understanding of SQL and REST APIs .
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- Experience with Postman , webhooks , and API troubleshooting .
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- Experience with scripting using Python or JavaScript .
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- Exposure to cloud platforms such as AWS , GCP , or Azure .
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- Familiarity with Linux , application logs , and production incident management .
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- Knowledge of monitoring tools such as CloudWatch, Datadog, Grafana, or similar.
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- Basic understanding of Docker and Kubernetes is a plus.
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- Excellent analytical, problem-solving, and communication skills.
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Positive to Have:

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- Experience supporting SaaS or enterprise software products.
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- Exposure to AI/LLM integrations, workflow automation, or low-code platforms.
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📌 Customer Success Engineer (Gurugram)
🏢 Recro
📍 Gurugram