Oracle Field Service Cloud – Functional Lead / Senior Consultant
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Job Summary
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We are looking for an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.
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The ideal candidate should have strong hands-on experience with Oracle Field Service Cloud and the ability to translate field-service business requirements into scalable OFS solutions.
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Experience
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- 7–12 years of overall experience in Oracle CX / Field Service.
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- Location: Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore.
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- Robust hands-on experience with Oracle Field Service Cloud.
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- Minimum 1–2 full-cycle Oracle Field Service / OFS implementations.
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- Experience working directly with business stakeholders and technical teams.
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Key Responsibilities
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- Lead functional solution design and configuration for Oracle Field Service Cloud.
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- Conduct and support business requirement workshops, CRP, SIT, and UAT activities.
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- Configure OFS based on business requirements and field-service processes.
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- Support cutover planning, readiness activities, go-live, and hyper-care.
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- Analyze business processes and recommend appropriate OFS configurations and improvements.
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- Identify potential adoption challenges and support business users during implementation.
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- Own the creation and maintenance of Oracle Field Service training documentation and user guides.
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- Provide functional support and troubleshooting during testing and post-go-live phases.
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Required Functional Expertise
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The candidate should have strong knowledge of the following Oracle Field Service Cloud capabilities:
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- Work Zones
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- Resources and resource structures
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- Capacity and capacity management
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- Routing and scheduling
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- Quotas
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- Calendars and working hours
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- Activity types and activity management
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- Mobility and field technician workflows
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- Technician assignment and dispatch processes
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- Debriefing
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- Activity completion and status updates
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- Field service execution and operational workflows
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- Configuration of OFS to support real-world field operations
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Integration Knowledge
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- Good understanding of OFS integrations with JDE ERP or other ERP systems.
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- Ability to work effectively with technical/integration teams.
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- Working knowledge of REST APIs and middleware touchpoints.
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- Understanding of downstream transactions, debrief updates, and integration-driven status/transaction updates.
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- Ability to analyze functional requirements related to inbound and outbound OFS integrations.
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Candidate Profile / Fitment
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The candidate should be able to demonstrate practical experience through examples, including:
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- Previous OFS solution and design decisions.
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- Complex scheduling and routing challenges and how they were addressed.
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- Debriefing and activity-completion challenges.
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- Configuration decisions made to support field technicians and business operations.
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- Business adoption risks encountered during implementation and how they were mitigated.
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- Experience managing functional discussions with business stakeholders.
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- Experience working across functional and technical teams to deliver OFS solutions.
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Certification
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- Oracle Field Service Cloud Certification is preferred
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