Job Description

Position: Optical Store Manager

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Role & Responsibilities

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- Manage the overall operations of the optical store, ensuring smooth day-to-day functioning.
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- Lead and guide the optical sales team to achieve business and customer service objectives.
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- Assist customers in selecting frames, lenses, and optical products based on their requirements and prescriptions.
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- Ensure accurate optical measurements, frame fitting, lens orders, and timely delivery of products.
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- Monitor inventory levels, stock movement, product availability, and maintain proper stock records.
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- Ensure proper display, cleanliness, and visual merchandising of optical products.
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- Handle customer queries, complaints, and provide effective resolutions to ensure customer satisfaction.
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- Coordinate with optometrists and ophthalmology teams for prescription-related clarifications.
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- Maintain records of customer prescriptions, sales transactions, billing details, and work orders.
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- Ensure compliance with store processes, quality standards, and operational guidelines.
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- Drive sales performance through effective customer engagement and product knowledge.
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Requirements

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- Graduation in Optometry or relevant optical retail experience preferred.
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- 3 to 7 years of experience in optical retail, eyewear, or eye care industry.
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- Strong knowledge of frames, lenses, coatings, optical products, and customer requirements.
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- Good leadership, communication, and team management skills.
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- Customer-focused with robust sales and service orientation.
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- Basic computer knowledge and experience with billing/inventory systems.
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- Ability to manage store operations independently.
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- Well-groomed, professional, and approachable personality.
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📌 Optical Manager (Mumbai)
🏢 ASG Eye Hospital
📍 Mumbai