Job Description Technical Implementation Lead n Position: Technical Implementation Lead n Qualifications: Any Graduation n Experience: 5 - 8 Years n Industry: E-Commerce n Location: Mumbai, Maharashtra, India (WFO) n We are looking for an experienced Technical Implementation Lead to join a fast-growing technology platform that is building intelligent solutions across retail, manufacturing, logistics, commerce, and other emerging industries. n Key Responsibilities: n Lead end-to-end implementation and onboarding programs for enterprise clients. n Drive platform rollouts across commerce, omnichannel, logistics, and store operations. n Own execution from project kickoff through go-live and steady-state operations. n Build scalable implementation playbooks, governance models, and operational frameworks. n Partner with Product, Engineering, Operations, Sales, and Support teams. n Conduct governance reviews, implementation checkpoints, and executive stakeholder updates. n Act as the primary escalation point for implementation and operational challenges.



n Drive accountability through structured communication and action tracking. n Build scalable implementation and customer success processes. n Mentor AM/CSM teams on execution and stakeholder management. n Establish operating rhythms, implementation cadences, and performance tracking. n Reduce execution dependency through documentation, automation, and process standardization. n Ideal Profile: n Strong experience in enterprise implementation / onboarding / program delivery. n Experience working with enterprise customers and cross-functional teams. n Strong stakeholder and escalation management skills. n Excellent communication, governance, and execution capabilities. n Experience building scalable processes, playbooks, and operating frameworks. n Ability to work in a quick-paced, high-growth technology environment. n Interested candidates can share their updated resume to n

📌 Technical Implementation Lead (Mumbai)
🏢 upGrad Rekrut
📍 Mumbai