The Counter Sales Executive is responsible for presenting, promoting, and selling jewellery products to walk-in customers in a retail showroom. This role demands excellent interpersonal skills, in-depth product knowledge, and the ability to provide a high level of customer service to ensure a pleasant buying experience and meet sales targets.
Key Responsibilities
- Greet and welcome customers with a professional and courteous attitude.
- Understand customer needs and assist in selecting jewellery that matches their requirements and preferences.
- Provide detailed information on jewellery styles, materials, quality, pricing, and care instructions.
- Upsell and cross-sell products to maximize sales and enhance the shopping experience.
- Handle customer queries and resolve issues promptly and professionally.
- Maintain a clean, organized, and attractive display of jewellery in the counter area.
- Process sales transactions accurately using the point-of-sale system.
- Maintain knowledge of current promotions, discounts, and offers.
- Ensure security and safety of valuable merchandise.
- Participate in stock counting, inventory control, and daily sales reporting.
- Build and maintain robust relationships with customers to encourage repeat business.