Greetings from Sutherland!!!

We are hiring candidates for International Chat Process & Semi Voice.

Job Criteria:

1. Excellent verbal communication skills.
2. Minimum 1 Year of experience in an International BPO.
3. Freshers with Excellent communication skills.
4. Should be available to join us immediately.
5. Ability to handle real-time International chat.

In this role, you will get to:

1. Be the primary point of contact for our Business-to-Business customers through chat.
2. Provide timely, accurate, and skilled support.
3. Take full ownership of each interaction with proactive problem-solving and excellent customer service.
4. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
5. Maintain customer records and call documentation in our systems with precision.
6. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
7.



Suggest process improvements and flag recurring customer issues through proper channels.

Selection Process:

1. HR Interview (Walk In)

2. SD Panel Interview

3. Voice Assessment

Shift Timings & Off: 5-days work, week with rotational shifts Predominantly night shifts Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings.

Work Location: 7th Floor, North Wing DivyaSree TechRidge, Block P2, Manikonda, Hyderabad, Telangana 500104

Interested candidates can walk-in directly to the office by mentioning "HR DIVYA" at the top of your resume without fail.

G-Map:- https://maps.app.goo.gl/KcneWkbW91BC7W1E6

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected]

📌 Walk-in || Customer Support Executive Semi Voice & Chat (Hyderabad)
🏢 Sutherland
📍 Hyderabad