Job Description

Location: Pune

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Role Type: Individual Contributor

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Industry: SaaS | Data Security

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About Us

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Concentric AI is a dynamic and innovative organization dedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creating cutting-edge solutions that make a meaningful impact for enterprises.

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If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges, we’d love to have you on our team. We operate with Trust, Humility, and Continuous Learning at the core of everything we do.

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With the rapid emergence of Generative AI as a critical threat vector, Concentric AI is rising to meet the challenge through strategic innovation and acquisitions.

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Learn more about our recent acquisitions here:

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About the Role

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We are looking for a customer-obsessed, analytical Customer Success professional to drive adoption, retention, and long-term value for our enterprise customers.

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This is a full-stack Customer Success role spanning onboarding, configuration, product enablement, data-driven insights, and ongoing success management.

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Depending on experience (3–10 years), the scope may range from owning onboarding and adoption for enterprise accounts to independently managing and growing strategic, high-value customers.

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Key Responsibilities

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- Analyze customer data on the Concentric platform to identify data risks, trends, and anomalies
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- Develop and recommend data risk remediation strategies based on insights
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- Prepare and present data risk and security posture reports to customers
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- Handhold customers through the implementation of remediation strategies
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- Act as a trusted data security advisor,



providing subject-matter expertise and strategic guidance aligned to customer goals
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- Own end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs
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- Build strong relationships with customer stakeholders across IT, Security, Compliance, Engineering, and leadership
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- Deeply understand customer use cases and map them to Concentric’s product capabilities
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- Deliver hands-on product training and drive adoption across customer teams
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- Monitor customer health, usage, and engagement; proactively identify and mitigate churn risks
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- Conduct regular usage reviews, QBRs/MBRs, and support renewal and expansion conversations
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- Troubleshoot customer issues and coordinate with Engineering, Product, and Support for timely resolution
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- Act as the voice of the customer internally, sharing insights on trends, gaps, and feature requests
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- Contribute to building scalable CS processes, templates, and documentation (for senior profiles)
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Required Skills & Experience

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- 4–10 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment
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- Strong experience with data analysis — ability to extract meaningful insights from large data sets and identify patterns, risks, and anomalies
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- Experience working with enterprise customers, preferably large North American clients
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- Valuable understanding of cybersecurity and/or data security concepts (preferred)
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- Strong technical aptitude: ability to understand SaaS platforms, dashboards, integrations, and API-based systems
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- Comfortable working closely with Product and Engineering teams
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- Excellent communication, presentation, and stakeholder management skills
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- Ability to balance strategic thinking with hands-on execution
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- Self-driven, proactive, and comfortable operating with minimal oversight (for senior profiles)
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📌 Customer Success Manager (IC Role) 4-10 Years (Pune)
🏢 Concentric AI
📍 Pune