Job Description

Membership Sales & Guest Engagement

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- Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability.
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- Drive in-hotel membership sales through robust lobby presence, guest interactions, and conversion of hotel footfalls
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- Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front desk
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- Drive member acquisition through walk-ins, referrals, digital enquiries, partnerships, and activation initiatives
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- Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etc
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Hotel Partnerships & Business Leadership

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- Build strong relationships with Hotel GMs and leadership teams to drive program success
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- Conduct regular business reviews and performance monitoring with partner hotels
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- Drive collaboration between hotel teams, marketing, operations and corporate functions
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- Identify new business opportunities, local partnerships and activation opportunities within hotels
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Digital Orientation

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- Champion TLC DigiTech's digital-first approach across partner hotels
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- Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hotel
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- Support digital campaigns, social lead generation, influence engagement, and data-led sales optimization
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Team Management & Operational Excellence

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- Lead recruitment, productivity, grooming, and performance of hotel-based sales teams
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- Ensure compliance with operational, audit, and customer service standards
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- Maintain a strong member-first approach across all hotel operations
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📌 Cluster Manager (Bangalore Division)
🏢 TLC DigiTech
📍 Bangalore Division