Job Description We are looking for a "ServiceNow Delivery leader " for our global IT services provider n Location: Pune/ Bangalore/ Chennai/Hyderabad n 20+ years of managing ServiceNow projects n Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) n Key Responsibilities n n Lead and manage large-scale ServiceNow delivery programs across multiple clients n Own end-to-end project lifecycle – from solution design to implementation and support n Ensure alignment with ITIL best practices and enterprise standards n Oversee program governance, risk management, and stakeholder communication n Collaborate with cross-functional teams including architecture, consulting,
and operations n Provide strategic direction on ServiceNow platform capabilities and roadmap n Mentor and lead high-performing delivery teams n n Required Skills & Experience n n 20+ years of experience in IT services delivery, with strong exposure to ServiceNow n Proven experience leading large-scale ServiceNow implementations n Deep understanding of: n Incident Management n Problem Management n Change Management n Service Request Management n Configuration Management n Hands-on experience in designing / customizing ServiceNow modules n Solid knowledge of project delivery lifecycle and methodologies (Agile / Waterfall) n Experience working with cloud technologies and SaaS environments n Excellent stakeholder management and communication skills n Strong analytical and consultative mindset n