Job Description

Hiring | Contact Center Head

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We are hiring a Contact Center Head for a quick-growing AI-enabled startup based in Bengaluru .

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Location: Bengaluru

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CTC: Up to ₹40 LPA

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What We’re Looking For:

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- 10+ years of experience in Contact Center / Customer Operations
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- Experience managing large-scale inbound & outbound call center operations
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- Proven experience handling multiple call centers / large teams
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- Strong understanding of operational metrics — SLA, CSAT, AHT, NPS, productivity, attrition & quality
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- Experience in process optimization, workforce management and operational strategy
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- Ability to drive both strategy and execution
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- Strong exposure to AI-enabled automation, digital transformation and technology-led customer operations
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- Excellent stakeholder and people management skills
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Ideal candidate: Someone who has successfully scaled and managed large contact center operations while leveraging technology and AI to improve customer experience, productivity and efficiency .

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Interested candidates can share their updated CVs at [email protected] or Whatsapp on (phone hidden)

📌 Head of Contact Center (Bengaluru)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Bengaluru