Job Description

Key Responsibilities1. Flight Booking & Ticketingn

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- Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.
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- Search and compare fares, schedules, availability and applicable fare rules.
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- Make reservations and issue tickets accurately within defined timelines.
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- Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.
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- Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.
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2. Reissue, Cancellation & Refundsnn
- Process ticket cancellations, refunds and reissues as per airline fare rules.
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- Handle schedule changes, flight cancellations and involuntary changes.
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- Calculate applicable cancellation charges, reissue fees and fare differences.
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- Coordinate with airlines, consolidators and suppliers for refund follow-ups.
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- Maintain accurate records of pending refunds and outstanding cases.
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3. B2B Travel Agent & Corporate Supportnn
- Provide ticketing and reservation support to Zourney's travel agent and corporate customers.
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- Respond quickly to booking and ticketing requests received through phone, email and internal platforms.
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- Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.
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- Coordinate with the sales and account management teams to resolve customer issues.
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4. Airline & Supplier Coordinationnn
- Coordinate with airlines, consolidators, GDS providers and other travel suppliers.
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- Resolve ticketing failures, payment issues, booking errors and schedule-change cases.
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- Track airline notifications and operational updates that may impact customer bookings.
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5. Operational Excellencenn
- Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details.
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- Maintain proper documentation for all bookings and transactions.
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- Follow Zourney's SOPs for booking, ticketing, cancellation, refund and escalation processes.
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- Maintain daily MIS for bookings, cancellations, refunds and pending cases.
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- Ensure all bookings are completed within agreed SLA/TAT.
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Required Skills & Experiencenn
- 5 - 10 years of experience in airline ticketing, travel reservations or B2B travel operations.
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- Strong knowledge of domestic and international air ticketing.
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- Hands-on experience with Amadeus / Galileo / Sabre or equivalent GDS platforms.
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- Good understanding of airline fare rules, baggage policies, cancellation and refund rules.
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- Experience handling reissues, refunds and schedule changes.
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- Strong knowledge of Indian and international airline processes.
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- Good communication skills in English and Hindi.
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- Robust attention to detail and numerical accuracy.
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- Ability to work under pressure and handle multiple booking requests simultaneously.
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- Good email, Excel and computer skills.
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Preferred Qualificationsnn
- Experience in a B2B travel agency, travel management company, OTA, consolidator or travel-tech company.
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- Experience handling corporate travel bookings.
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- Knowledge of NDC and airline direct-connect platforms.
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- Experience with international itineraries and complex multi-sector bookings.
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- Familiarity with major domestic and international airlines.
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📌 Air Travel Ticketing & Booking Specialist (Gurgaon Division)
🏢 Zourney.in
📍 Gurgaon Division