Job Description

Job Purpose:

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The Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Clubs. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the Clubs team to enhance customer engagement and conversion.

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Key Responsibilities:

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- Welcome and greet customers at the Club in a warm, professional, and courteous manner.
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- Maintain visitor records and ensure proper documentation as per company process.
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- Ensure the Club ambience, hygiene, and overall presentation meet brand standards.
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- Handle customer concerns or queries with empathy and escalate when required.
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- Support the sales team during events, site visits, and promotional activities at the club.
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Eligibility & Requirements:

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- Min. 1 year Experience in Guest Relations role in Hospitality.
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- Excellent communication skills with strong customer-handling abilities.
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- Presentable personality with a high level of professionalism and grooming standards.
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- Experience in delivering premium/luxury customer service.
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- Ability to multitask and work in a fast-paced, customer-facing environment.
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- Proficiency in English and Hindi; knowledge of additional languages is an advantage.
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Key Skills & Competencies:

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- Exceptional interpersonal and communication skills
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- Customer-centric approach
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- Problem-solving and coordination skills
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- Team player with a proactive attitude
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- Robust service orientation and attention to detail
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Pls share your resume at [email protected]

📌 Guest Relations Specialist (Faridabad)
🏢 BPTP
📍 Faridabad