Job Description

About the role

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Lenskart is building the most advanced omnichannel vision care ecosystem in the world. As Head – Optometry & Clinical Excellence, you will own the clinical quality, professional standards, and optometry capability agenda across a fast-growing, pan-India network of stores and eyecare professionals - setting the frameworks others build on, not just running programs against someone else's.

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What you'll own

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- Design and own the optometry excellence framework - clinical protocols, refraction quality, and patient experience standards across every Lenskart touchpoint
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- Lead a team of regional optometry trainers and clinical coordinators, with full accountability for their coaching, development, and performance
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- Run end-to-end training, certification, and continuous professional development for the optometry workforce at scale
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- Build and govern data-driven dashboards to track clinical KPIs and outcomes; drive audits and quality reviews across the store network
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- Identify workforce skill gaps and design targeted upskilling - e-learning, blended formats, and hands-on clinical workshops
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- Partner with academic institutions and skilled bodies (COI, IOIA) to benchmark and elevate clinical practice
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- Work with Product, Technology, and Retail Ops to embed clinical standards into store workflows and digital tools
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- Represent Lenskart externally - conferences, academic tie-ups, and industry forums - as the face of its optometry practice
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Continuous improvement charters you'll drive

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- This role carries direct ownership of the structured initiatives that raise clinical quality, efficiency,



and professional standards network-wide.
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Refraction accuracy programme

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- Set baseline metrics, run periodic audits, and lead root-cause cycles to systematically lift refraction accuracy scores across the network.
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Competency certification ladder

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- Design and iterate a tiered competency framework for optometrists - entry-level through advanced practitioner - with structured assessments and recognition pathways.
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Eye exam NPS improvement

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- Use patient feedback data to find experience gaps, co-design SOPs with store teams, and track NPS movement at the clinical touchpoint.
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Clinical SOP review cycle

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- Lead quarterly reviews and updates of all clinical SOPs, incorporating field learnings, technology shifts, and evolving clinical evidence.
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Digital refraction tool adoption

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- Drive rollout and adoption of autorefractors, digital phoropters, and tech-assisted exam tools, with training, compliance tracking, and outcome measurement.
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Training impact measurement

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- Build Kirkpatrick-aligned evaluation frameworks that link learning outcomes directly to on-floor clinical performance.
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What you bring

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- B.Optom / M.Optom from a recognised university; advanced certification in clinical optometry or healthcare management is a plus
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- 10+ years in the optometry domain with clear progression into a senior or leadership role
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- Prior experience in at least one of: an optometry/eyecare operations management role, Assistant Professor or above at an optometry institution, or a senior optometry training/L&D; role
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- Deep clinical grounding in refraction, contact lens practice, binocular vision, and low vision; familiarity with quality systems and clinical audits preferred
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- Strong program and portfolio management skills - able to plan, execute, and track large initiatives across geographies
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- Excellent communication across leadership, academic, and store-floor audiences
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- Data fluency - able to read clinical and operational metrics and turn them into action
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- Experience designing curricula or structured learning journeys; instructional design knowledge is a plus
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- Hands-on experience with Lean, PDCA, Six Sigma, or equivalent CI methodologies
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- Entrepreneurial mindset - comfortable building processes from the ground up in a fast-moving workplace
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Why Lenskart

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- Work at the intersection of clinical excellence and technology-led innovation at Asia's fastest-growing eyecare brand
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- Own a high-impact portfolio that directly shapes vision care quality for millions of customers
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- Collaborate across retail, technology, and healthcare verticals
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- Competitive compensation with performance-linked incentives and benefits
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Lenskart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all professionals.

📌 Head - Optometry & Clinical Excellence (Gurugram)
🏢 Lenskart.com
📍 Gurugram