About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.
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Location: Bangalore
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What you'll be Responsible for?
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- Managing the existing key accounts
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- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
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- Manage escalated customer complaints her major incidents
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- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
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- Responsible to maintain accurate records of discussions or correspondence with customers
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- Analyze statistics and other data to determine the level of customer service being provided by the organization
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- To build and grow good client relationship to ensure retention and business growth.
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- To liaise with internal teams to ensure resource availability for on-time project delivery
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- To maximize revenue from existing accounts and develop new accounts within current clients
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- Collaborate with internal business teams to discuss on possible improvements to customer service
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- Conduct regular review meetings with customers to discuss on issues
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- Prepare weekly MIS including project status report
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What You'd have?
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- 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT
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- Engineering Graduate in Computer Science or Electronics
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- Proactive, Self-Motivated
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- Analytical mindset to solve issues with focus on client/customer requirement
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- Takes initiative and accountability
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- Team Player and actively engage and contribute in the team
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- Ability to manage timelines effectively
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- Must have attention to detail
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- Adaptable to work in 24x7 environment
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- Excellent communication in English (written & verbal) and interpersonal skills
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Why join us?
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Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.
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Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
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Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
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Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees