Job Description

ThreatModeler is the industry leader in automated threat modeling and secure software design, working with clients that include four of the top 10 Globally Systemically Important Banks (G-SIBs). Every sector of the global economy is being transformed by software, yet vulnerabilities are too often exposed by increasingly sophisticated cyber-attacks. By identifying security flaws in software architecture at the design phase, threat modeling makes it possible to fix issues before code is written.

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ThreatModeler platform automates the threat modeling process, enabling developers to design and build secure software. At scale.

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n Purpose of the Rol

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eThreatModeler is a fast-growing cybersecurity startup searching for a pioneering Digital Customer Success Manager (CSM) to establish and lead our recent Digital Customer Success program. In this newly created role, you will be responsible for managing a large customer base primarily through automation and electronic communication. This is a significant opportunity to establish a new way of doing business at ThreatModeler, leveraging data-driven strategies to ensure the success and growth of our digital segment. You will build the foundation for scalable customer success, collaborating with cross-functional teams to deliver excellent digital experiences. Our ideal candidate is an innovator passionate about automation, analytical problem-solving, and building efficient, tech-touch processes that drive customer retention and expansion at scale

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n Duties & Responsibiliti

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- esEstablish and lead the Digital Customer Success progran
- m.Develop, implement, and maintain automations and electronic communication workflows, specifically leveraging tools like ChurnZero for customer lifecycle managemenn
- t.Proactively monitor a large volume customer base through data-driven insights and automation to identify account health trendn




- s.Identify high-volume churn risks and expansion opportunities within the digital segmenn
- t.Develop and document scalable processes and playbooks to efficiently address identified churn and expansion scenarion
- s.Analyze digital segment metrics (health, utilization, churn, renewal rates) to drive program improvement and organizational growtn
- h.Collaborate cross-functionally (Sales, Product, Onboarding, Support) to ensure a consistently excellent customer experience within the digital segmenn
- t.Task Management: Oversee the completion of digital program tasks, ensuring alignment with automated workflows and supporting data-driven decision-making for the digital segmenn
- t.Team Player: Collaborate cross-functionally to ensure the organization has clarity on digital customer outcomes and shared learnings from automation initiativen
- s.Go-Getter: Proactively take ownership of your responsibilities, demonstrating a strong sense of initiative and accountability. Your ability to make informed, independent decisions without the need for constant oversight from leadership will be essential to your succesn

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n Essential Ski

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- llsStrong experience with customer success automation tools (e.g., ChurnZero, Gainsight, or Gonn
- g).Proven track record of managing a large customer base using digital, tech-touch, or low-touch methon
- ds.Ability to develop and implement scalable processes and automated communication workflon
- ws.Grit and growth mindset, an ability to thrive in ambiguin
- ty.High computer literacy and ability to learn new softwan




- re.Knowledge of customer success processes and practices, also knowing how to adapt processes to suit the needs of enterprise customen
- rs.Strong problem-solving and project management skills, with the ability to juggle multiple priorities and deliver resuln
- ts.Proven track record in customer retention and account grown
- th.Ability to thrive in a fast-paced, dynamic environment and drive change within an organizatin
- on.Strong professional presence that instills confidence in the customer and a proven track record of leading customen

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n Desired Experi

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n Experience: 3+ years experience specifically in digital customer success or tech-touch account management rn
- oles.Experience: Advanced proficiency in configuring and optimizing customer success platforms for automan
- tion.Experience: Background in data analysis and using CRM data to trigger automated customer interventn
- ions.Communication Skills: Exceptional verbal, written, and presentation skills, with the ability to communicate effectively with executive-level stakeholders and influence internal tn
- eams.Problem-Solving & Decision-Making: Solid analytical and problem-solving skills, with the ability to make informed, strategic decisions in high-pressure situatn
- ions.Technical Aptitude: Comfortable working with technology, data, and CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., ChurnZn

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n Person Requir

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- ementsPatient and active lisn
- tener.Passion for helping custn
- omers.Self-driven and proactive nn
- ature.Excellent communication and interpersonal sn
- kills.Highly organized and able to multn

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n What We

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- Offer:Competitive salary and performance-based bn
- onuses.Opportunities for career growth and professional develn
- opment.A collaborative and innovative work envirn

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onment.

📌 Customer Success Manager (India)
🏢 ThreatModeler Software
📍 India