Job Description

Position Snapshot

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Job Title

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Senior Associate — French Underwriting Support Services (L3)

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Job Area

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France-Facing P&C; Insurance Underwriting Support — Production Unit

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Region Served

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France (French Domestic Market) — Commercial & Personal Lines

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Location

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India (Bangalore)

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Shift

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France-facing shift (CET-aligned); rotational, per business requirement

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Experience

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2–3 years in P&C; Insurance operations as a Team Member / SME / QA

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Education

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Graduate and above

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Language

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French — B2/C1 (mandatory); English — B2 (working proficiency)

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Reports To

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Team Leader — French UWSS

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Role Purpose

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The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre.

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Key Responsibilities

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Underwriting Support & Production

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• Policy lifecycle processing: Process new business, endorsements, renewals, and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions

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• French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay

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• Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards





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• Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence

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Team & Stakeholder Support

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• Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team

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• Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker

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• Customer engagement: Participate in customer engagement sessions conducted in French where required

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• Peer enablement: Provide process inputs/on-the-job guidance to newer joiners to sustain delivery predictability

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Compliance & Governance

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• Data protection: Ensure adherence to Data Protection standards (GDPR-aligned, given the France/EU client base)

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• Policy adherence: Comply with client-specific policies, underwriting authority limits, and regulatory requiremnts applicable to the French market

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• Customer service: Maintain a zero-complaints mindset in all customer-facing and back-office interactions

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Language & Communication Requirement

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........ French Language Requirement . Non-Negotiable

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This role requires demonstrable fluency in French (minimum B2, C1 preferred) . reading, writing, and comprehension . as all source documents, underwriting forms, and client production tools operate natively in French. English is required only for internal Mphasis reporting and team communication. DELF/DALF certification or equivalent is preferred evidence of proficiency.

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Skills & Competencies

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Domain Skills

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. Deep understanding of the P&C; insurance industry and the underwriting phases of a commercial policy lifecycle

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. INS Certification or equivalent P&C; insurance certification preferred

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. Aspiration to build a long-term career in P&C; insurance operations

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Language Skills

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. French . B2/C1 minimum: reading, writing, and verbal comprehension

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. Excellent interpersonal and comprehension skills; skilled email writing in French and English

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Technical Skills

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. Proficient in MS Office suite

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. Comfortable operating client platforms and portals configured in French

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Key Performance Indicators (KPIs)

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. Production throughput vs. target

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. First-Time-Right (FTR) / quality accuracy score

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. TAT / SLA adherence on transactions and chasers

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. Escalation resolution timeliness

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. Zero customer complaints

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. French-language assessment / certification score

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Career Path

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Senior Associate ̈ Subject Matter Expert (SME) ̈ Team Leader, French UWSS . with continued French-language upskilling supported through internal training pathways.

📌 Senior Associate (Bangalore Division)
🏢 Mphasis
📍 Bangalore Division