22+ years of overall experience with 8-10+ years of experience in P&C; Insurance Brokerage industry, preferably US geography.
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Managing a large span of resources
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Experience in handling Accounts receivable and Payables work will be added advantage.
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Ability to meet deadlines & drive results.
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Ability to organize and prioritize multiple tasks in a quick-paced environment.
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Strong written and oral communication skills
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Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
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Ability to utilize and be proficient in broker management systems
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Review/ Audit items processed by the team and provide feedback maintain and improve the quality
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Independently investigate, research,
and resolve issues as they relate to their assigned clients
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Act as main, day to day point of contact for clients, respond both professionally and promptly to all inquiries
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Ensure that the scale-up & productivity goals for the team are met, including service level, utilization, and customer satisfaction
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Facilitate generation of ideas, analyse operational risks, address customer escalations and work with other leads to mitigate risks and establish common goals to deliver value to the business.
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Stays abreast of changes in the insurance industry and other external conditions that may impact clients