Job Description

Responsibilities:

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The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.

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Key Responsibilities

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1. Account Management & Relationship Building

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- Own and manage a portfolio of strategic/key enterprise accounts
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- Build robust relationships with CXOs, decision-makers, and influencers
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- Act as the primary point of contact for all client interactions
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- Drive customer satisfaction and retention
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2. Revenue Growth & Business Development

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- Achieve revenue, margin, and growth targets
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- Identify opportunities for:
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- Upselling
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- Cross-selling
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- New business within existing accounts
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- Develop and execute account growth strategies
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3. Strategic Account Planning

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- Create account plans including:
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- Business objectives
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- Stakeholder mapping
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- Opportunity pipeline
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- Align internal teams to deliver on account strategy
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4. Solution Selling

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- Understand customer pain points and business challenges
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- Position company offerings as value-driven solutions
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- Lead proposals, negotiations, and deal closures
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5. Cross-Functional Coordination

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- Collaborate with:
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- Pre-sales
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- Delivery / operations
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- Product / engineering
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- Ensure smooth project execution and delivery
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6. Customer Success & Retention

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- Ensure successful onboarding and adoption
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- Monitor customer health and satisfaction (CSAT/NPS)
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- Handle escalations and ensure timely resolution
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7. Governance & Reporting

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- Conduct regular business reviews
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- Track:
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- Pipeline
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- Revenue forecasts
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- Account performance metrics
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- Maintain accurate CRM records
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Key Skills & Competencies

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- Strong enterprise sales & account management experience
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- Excellent stakeholder management & communication skills
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- Proven ability to close large deals
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- Strategic thinking and problem-solving
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- Negotiation and commercial acumen
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- Ability to manage complex, multi-location accounts
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Experience & Qualifications

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- 5 –12 years of experience in:
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- Key account management / enterprise sales
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- Experience in B2B / SaaS / manufacturing / technology solutions preferred
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- MBA or equivalent (preferred but not mandatory)
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KPIs / Success Metrics

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- Revenue growth from key accounts
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- Account retention rate
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- Pipeline coverage (e.g., 3–4X)
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- Customer satisfaction (CSAT/NPS)
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- Deal closure rate
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Please share resumes with [email protected]

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📌 Key Account Manager (Chennai; Bangalore)
🏢 A factory automation company (Funded Startup)
📍 Chennai