Job Description

Skillset: SAP Service Delivery Manager

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Experience: 15 - 25 Years

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Job Location: Bangalore

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Job Description:

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Role Summary

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SAP SDM responsible for end‐to‐end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.

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Key Skills & Competencies

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Functional & Technical

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- Strong SAP expertise (S/4HANA / ECC)
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- Understanding of:
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- SAP modules (SD/MM/FICO/PP etc.)
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- SAP integrations (PI/PO, APIs, BTP)
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- Knowledge of AMS and support models
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Service Management

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- ITIL processes (Incident, Problem, Change, Release)
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- SLA/KPI governance and reporting
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- Experience in ServiceNow or similar tools
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Leadership & Soft Skills

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- Stakeholder management & CXO engagement
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- Robust communication & presentation skills
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- Decision-making and problem solving
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- Team leadership across global delivery models
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Experience & Qualification

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- 15 - 25 years overall experience
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- Minimum 5+ years in SAP SDM / Delivery Manager role
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- Proven experience in:
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- SAP AMS & project delivery
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- Multi-client / multi-geography engagements
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- Preferred:
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- PMP / ITIL Certification
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- SAP certifications
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Regards,

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Bala

📌 SAP Service Delivery Manager (Bengaluru)
🏢 Career Soft Solutions
📍 Bengaluru