Process: Technical Troubleshooting Support (Blended Voice & Non-Voice, Domestic)
Designation: Technical Troubleshooting Executive / Technical Support Executive
Industry: BPO / ITES / Domestic Technical Process
Job Summary: We are urgently hiring Technical Troubleshooting Executives for our Noida Sector-63 office. The role involves diagnosing and resolving customer-reported technical issues over calls/chat in a blended Domestic process. Ideal for candidates who are patient, logical, and confident handling step-by-step technical troubleshooting.
Key Responsibilities:
- Diagnose and troubleshoot technical issues reported by customers (device/software/service related)
- Guide customers step-by-step through troubleshooting processes to resolve issues on first contact
- Identify root cause of recurring technical problems and provide accurate solutions
- Ask relevant probing questions to isolate the technical issue quickly
- Follow troubleshooting scripts/flowcharts and knowledge base articles accurately
- Escalate complex/unresolved technical issues to senior technical support or next level
- Log issue details, troubleshooting steps taken, and resolution in the system accurately
- Educate customers on preventive steps to avoid repeat technical issues
- Maintain quality benchmarks, resolution TAT, and CSAT scores
Eligibility Criteria:
- Qualification: Graduate / Undergraduate both can apply
- Decent communication skills in Hindi & English (spoken and written)
- Robust logical and analytical thinking for issue diagnosis
- High patience level to handle repeated troubleshooting steps with customers
- Basic technical aptitude comfort with computers, apps, or devices preferred
- Ability to stay calm and structured while resolving customer frustration
- Freshers and Experienced candidates both welcome
Salary & Compensation:
- Freshers: 19,000/month (18,300 in-hand)
- Experienced: Up to 23,000 CTC
- Training Period: 20 days paid training with stipend compensation
- Salary Start Date: From Day 21 onwards (post-training), regular salary applicable
Shift & Working Days:
- Male Candidates: Rotational Shifts 24*7
- Female Candidates: Fixed Day Shift Window 7:00 AM to 7:00 PM
- Working Days: 6 Days Working
- Process Type: Blended (Voice + Non-Voice), Domestic
Perks & Benefits:
- Paid Training with Stipend
- Fixed Salary + Incentives
- PF & Medical Insurance
- Career Growth into Technical/Quality/Team Lead roles